Using FAQ-Tastic

Update: FAQ-Tastic has now been updated and you can now download your free copy of the 32 page FAQ-Tastic user manual from the new FAQ-Tastic website.
The new manual contains screenshots and will visually guide you through each step necessary for installing, activating and using FAQ-Tastic.
Please refer to this new manual for usage of the updated plugin and update your bookmarks.

Installing & Activating FAQ-Tastic

1. Download the FAQ-Tastic zip file.
2. Extract the contents to a folder you can remember.
3. Upload the folder to your WordPress /wp-content/plugins/ directory.
4. Log into your WordPress admin area.
5. Click on the Plugins tab.
6. Find FAQ-Tastic on the list and click the “Activate” link.
7. A confirmation message should appear briefly and you will be sent to the FAQ-Tastic help file.

Creating A Simple FAQ

If you would like your FAQ to appear on 1 (one) page, then use this option.

1. In your Admin area, click on Manage / FAQ-Tastic.
2. Click on the Questions & Groups tab.
3. In the Create Question Group area type in a new name in the Group name box.
4. Important: Remember the name of your new group.
5. Leave “Attached page” set to No Page.
6. Click on Add Group.

Creating A Paged FAQ

If you would like your FAQ to appear with an index page with links to the answers, then follow these instructions.

1. In your Admin area, create a new Page in WordPress as normal.
2. Remember the name of your page and save it.
3. Click on Manage / FAQ-Tastic.
4. Click on the Questions & Groups tab.
5. In the Create Question Group area type in a new name in the Group name box.
6. Important: Remember the name of your new group.
7. Select your page from the “Attached Page” dropdown list.
8. Click on Add Group.

Adding The Page Code

1. Click on the Manage tab.
2. Find the page you want to add your FAQ to and click the Edit link.
3. Add the following code (important: please remove the first space between the bracket “[" and "faq" - this has been added to enable the code to display on the page!):
   • [ faq summary x]
     This will display a list of the approved questions.
   • [ faq list x]
     This will display the list of questions and answers for the “simple” FAQs.
   • [ faq ask x]
     This will display the question box for users to ask their own questions.
4. Add any other text to your page and amend the layout as necessary.

Adding Questions Via the Admin Area

1. Click on the Manage / FAQ-Tastic / Questions & Groups tab.
2. Find the group that you want to add a question to.
3. Click on the “questions” link on the right hand side (next to the red X).
4. A new screen will appear with “Add A Question”.
5. Add your question (and answer).
6. Click on the “Add Question” button.

Re-Ordering FAQ Questions

1. Click on the Manage / FAQ-Tastic / Questions & Groups tab.
2. Find the group that you want to re-order the questions of.
3. Click on the “questions” link on the right hand side (next to the red X).
4. Drag and drop the green bar to where you would like the question to appear.
5. After “dropping” wait for the screen to “save” the data (little rotating flower icon on the left side).
6. Repeat this process until the all questions are re-ordered.

Exporting Questions

1. Click on the Manage / FAQ-Tastic / Questions & Groups tab.
2. Find the group that you want to export the questions of.
3. Click on the “questions” link on the right hand side (next to the red X).
4. In the top right hand corner is a little green icon.
5. Click the icon.
6. Save the file when prompted to do so.

Answering Questions

1. Click on the Manage / FAQ-Tastic tab. You should now be in the Pending area.
2. If there are any new questions, they will appear in this tab.
3. To answer a question, click on it.
4. Fill in the answer.
5. Click on the save button.

Customising FAQ-Tastic

1. Click on the Manage / FAQ-Tastic / Options tab.
2. Find the message or email options that you would like to amend.
3. Click on the “Save” button.

Please let us know if these instructions could be improved in any way. Email us at kc-plugins[at]knowledgeconstructs.com (replace [at] with @) if you have any amendments.